Rispondi
Visualizzazione dei risultati da 1 a 3 su 3

Discussione: Flash pop-up and warnings

  1. #1
    Community Manager L'avatar di BB_Sious
    Registrato dal
    Mar 2017
    Messaggi
    659
    Mondo
    Vasaar

    Flash pop-up and warnings

    
    Dear Settlers,

    As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should address these issues and give you a proper workaround.

    • Browser notification "Your Flash version is not up to date - please load the latest version";
    • (Flash) Blocked browser with a notification regarding blocked Akamai content;
    • Steam/Slim: white screen when loading the forum;
    • Notification pop-up of an error/update/block.


    Note: This post aims to provide a brief overview offering insights into the error, workarounds, and causes, and can be considered as a starting point for further investigations.
    If you would like to contribute with additional helping steps, please let us know by sending a private message.


    Pre-check
    1. Clear your cookies and Cache! Without this, your game will load old data connections which do not work anymore.
    2. If you have bookmarked the page, delete it and save the new address (see HTTP > HTTPS forum post)
    3. If you get a notification that you have no Flash version installed, simply click on ok - a popup will appear and you should accept the change (unblock content).

    Chrome
    • Open the following page: chrome://settings/content/flash;
    • "Allow Flash on your websites" must be activated!


    • Additionally, click on Add a page;
    • In the new window, add the new address for The Settlers Online;

    • Click on Add.


    Internet Explorer/Edge
    • Here you should get a popup notification that your Flash version is not up to date;

    • In this popup, click on the red line Install Flash-Player;
    • A pop-up will appear;

    • In the pop-up window, click on Always allow to use Adobe on this web page;
    • You should then save the changes and be able to log in again.


    Firefox
    • You should see a small red icon to the left of the 'The Settlers Online' address;
    • Click on this red button and a notification will appear explaining that "Adobe Flash was blocked";
    • You will now see 2 options, click on Allow;


      If the red button is missing, you can click on the gray lock and change the settings/blocking there!


    Deactivate Script blockers!

    It is already known that script blockers can block our game content - as of now, script-blocker will also block our CDN Akamai.
    You need to allow this connection and unblock Akamai in order to be able to play the game.
    Ideally, you should completely deactivate any script blockers (GhostScript/Adblocker, etc.), as they could block the game connections and intervene with your gaming experience.


    We have no workaround for steam yet, so the direct connection to the forum will show a white screen. However, you can avoid this issue by clicking on Forum in one of our website announcements.
    Se avete bisogno di assistenza, non esitate a contattare il team di supporto in italiano. Non esitate a contattarmi in caso di necessità, ma vi invito a scrivermi in inglese.

  2. #2

    Registrato dal
    Dec 2012
    Messaggi
    3
    Mondo
    Vasaar
    Salve a tutti scusatemi per il disturbo,ho problemi di giocabilità la pagina della mia isola rimane tutta blu dopo aver finito il caricamento potete aiutarmi grazie

  3. #3
    Community Manager L'avatar di BB_Sious
    Registrato dal
    Mar 2017
    Messaggi
    659
    Mondo
    Vasaar
    Hello misterbean,

    Could you please provide more details? What are the specs of the device your using? Does this happen only on TSO or on other flash based games? Is Flash on your computer up-to-date? How about the drivers on your video card, is it up-to-date? Check these out first and see if it resolves the issue.
    You may also contact support for assistance.

    Regards,
    BB_Sious
    Se avete bisogno di assistenza, non esitate a contattare il team di supporto in italiano. Non esitate a contattarmi in caso di necessità, ma vi invito a scrivermi in inglese.

Rispondi

Permessi di invio

  • Non puoi inserire discussioni
  • Non puoi inserire repliche
  • Non puoi inserire allegati
  • Non puoi modificare i tuoi messaggi

Ubisoft utilizza dei cookies per garantirti la migliore esperienza possibile sui nostri siti internet. Continuando a navigare su questo sito, dichiari di accettare questi cookies. Altre informazioni sulla nostra privacy policy.